Service Center Manager – Electronics
Overview
Job Title: Service Center Manager - Electronics
Location: Pilimathalawa
Company: Transglobal Investments Company Private Limited
Job Overview:
Transglobal Investments is seeking an experienced Service Center Manager to lead our customer service operations. This role is key to ensuring exceptional service quality, managing warranty claims, and overseeing service requirements for our electronics product line. The ideal candidate will have over 3 years of experience in a managerial position, with strong expertise in customer handling, inventory management, and administration.
Key Responsibilities:
- Customer Service Management: Address customer service requests promptly, including managing warranty claims, service inquiries, and troubleshooting support.
- Warranty and Repair Coordination: Oversee warranty claims processing, ensure accurate documentation, and coordinate repairs with the technical team.
- Inventory Management: Maintain service center inventory for parts and tools, ensuring availability for timely repairs and efficient service.
- Administrative Oversight: Handle day-to-day administrative tasks, manage team schedules, and ensure compliance with company policies.
- Team Leadership: Supervise and support the service team, fostering a positive environment and promoting high-quality customer service standards.
Qualifications and Skills:
- Educational Background: Electronics NVQ Level 05/06 or Degree in Electronics.
- Experience: Minimum 3 years of experience in a managerial role within a related field, preferably in a service center.
- Skills: Strong customer service skills, experience with warranty processing, inventory management, and administration.
- Technical Knowledge: Practical understanding of electronics to support troubleshooting and repair coordination.
Benefits:
- Competitive salary package
- Career growth opportunities within Transglobal Investments
- Health and wellness benefits
How to Apply:
Please send your CV and cover letter to [email protected]
No. of Vacancies
Specific Skills
- Experience: Minimum 3 years of experience in a managerial role within a related field, preferably in a service center.
- Skills: Strong customer service skills, experience with warranty processing, inventory management, and administration.
- Technical Knowledge: Practical understanding of electronics to support troubleshooting and repair coordination.
Responsible For
- Customer Service Management: Address customer service requests promptly, including managing warranty claims, service inquiries, and troubleshooting support.
- Warranty and Repair Coordination: Oversee warranty claims processing, ensure accurate documentation, and coordinate repairs with the technical team.
- Inventory Management: Maintain service center inventory for parts and tools, ensuring availability for timely repairs and efficient service.
- Administrative Oversight: Handle day-to-day administrative tasks, manage team schedules, and ensure compliance with company policies.
- Team Leadership: Supervise and support the service team, fostering a positive environment and promoting high-quality customer service standards.
Job Nature
Educational Requirements
- Educational Background: Electronics NVQ Level 05/06 or Degree in Electronics.
Experience Requirements
Job Location
Salary
Job Level
How to Apply
Interested candidates can send their resumes to [email protected] mentioning "Job Title" in the subject line.
Apply Online